It's been 3 weeks since I got my new machine. It was supposed to arrive with a darning foot and a walking foot. But they were not in the box when I opened it. So I played number punching on the phone until I got a hold of customer service from the place I bought it. I told them of the error and was assured they'd take care of the issue. 6 days later, I get a small box via UPS.. Goodie, my missing feet are here.. WRONG ANSWER!!! I got another darning plate and the standard sewing foot, both of which were in the box originally. So I call the customer service department of the worlds largest retailer AGAIN... I get to talk to them plus the machine manufacturer (3 way calling is fun!). Told them of the issue, proved my machine should have come with those accessories (pictures speak 1000 words!) and was assured I'd have the correct parts within a week. Well what do ya know, a small box from UPS today! Yeah! Kinda.... Open the box... I got the darning foot... but no walking foot. Instead I have a set of bi-level spring action guides. WTF Mary? What are Bi-level spring action guides used for? So I call the machine manufacturer, and tell the guy I've got the wrong parts AGAIN! He doesn't deal with sewing machines, he's in some other department... I'm transferred 3 times before I was told to call the retailer again. So I just got off the phone with customer service again, they've supposedly contacted the manufacturer about their error. I guess I'll see in a week.. If this keeps up, I could have their entire accessory catalog at my disposal.Maybe I'll open my own parts department. All I really want is my walking foot... plain and simple.